Shipping and Returns Policy

Shipping and Returns Policy

Effective Date: January 14, 2026
Last Updated: January 14, 2026

1. Shipping Policy

Thank you for shopping at Fizora. We process shipments for domestic orders within India through reliable courier partners.

Order Processing:

  • Orders are processed within 1–3 business days after payment confirmation (for prepaid orders).
  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time:

  • Delivery timelines vary based on location and courier partner, typically between 3–7 business days across India.

Shipping Charges:

  • Shipping charges, if applicable, are displayed at checkout.
  • Free shipping may be offered during promotional periods or on select orders.

Delivery Issues:

If your order is delayed or lost due to courier issues, please contact our support team at support@fizora.in with your order details.

2. 7-Day Return & Exchange Policy

Due to the nature of food and beverage products, Fizora operates a strict exchange-only policy.

Eligibility for Exchange:

Customers may request an exchange within 7 days from the date of delivery only if the product is physically damaged, defective, or incorrect.

To be eligible for exchange, your claim must include:

  • Clear photos of the damaged or defective item
  • Order number
  • Description of the issue

Send your exchange request to: support@fizora.in

3. No Refund Policy

Fizora does not offer refunds under any circumstances.

This includes but is not limited to:

  • Change of mind after placing an order
  • Incorrect product or quantity ordered
  • Late delivery (unless the product is damaged)
  • Partial usage of product

All eligible cases will be handled strictly through exchange only.

4. Non-Returnable Items

The following items are not eligible for exchange unless they arrive damaged or defective:

  • Opened or used products
  • Products without proper photo evidence
  • Products reported after the 7-day exchange window

5. How to Initiate an Exchange

To initiate an exchange request:

  1. Email support@fizora.in with your Order ID.
  2. Attach clear photos of the damaged or defective product.
  3. Our team will verify your request within 48–72 hours.
  4. If approved, we will guide you through the exchange process.

6. Contact Us

If you have any questions about this Shipping & Return Policy, please contact us:

Email: support@fizora.in
Phone: +91 82382 30330
Address: B-53 SquareOne Commercial, Opp. Ashirvad Enclave, Canal Road, Bhimrad, Surat – 394001, Gujarat, India

7. Changes to This Policy

Fizora reserves the right to update this policy at any time. Changes will be reflected on this page with a revised “Last Updated” date.