Shipping & Returns Policy
1. Shipping Policy
Thank you for shopping at Fizora. We process shipments for domestic orders within India through reliable courier partners.
Order Processing. Orders are processed within 1–3 business days after payment confirmation (for prepaid orders). Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time. Delivery timelines vary based on location and courier partner, typically between 3–7 business days across India.
Shipping Charges. Shipping charges, if applicable, are displayed at checkout. Free shipping may be offered during promotional periods or on select orders.
Delivery Issues. If your order is delayed or lost due to courier issues, please contact our support team at fizora.official@gmail.com with your order details.
2. 7-Day Return & Exchange Policy
Due to the nature of food and beverage products, Fizora operates a strict exchange-only policy. Customers may request an exchange within 7 days from the date of delivery only if the product is physically damaged, defective, or incorrect.
To be eligible, your claim must include clear photos of the damaged or defective item, the order number, and a description of the issue, sent to fizora.official@gmail.com.
3. No Refund Policy
Fizora does not offer refunds under any circumstances. This includes but is not limited to:
- Change of mind after placing an order
- Incorrect product or quantity ordered
- Late delivery (unless the product is damaged)
- Partial usage of product
All eligible cases are handled strictly through exchange only.
If an online payment fails or an order is cancelled before dispatch, the captured amount, if any, is reversed to the original payment method as a payment reversal; this is a transaction reversal, not a product refund.
4. Non-Returnable Items
The following are not eligible for exchange unless they arrive damaged or defective:
- Opened or used products
- Products without proper photo evidence
- Products reported after the 7-day exchange window
5. How to Initiate an Exchange
- Email fizora.official@gmail.com with your Order ID.
- Attach clear photos of the damaged or defective product.
- Our team will verify your request within 48–72 hours.
- If approved, we will guide you through the exchange process.
6. Contact Us
Email: fizora.official@gmail.com
Phone: +91 82382 30330
Address: B-1, Square one Commercial, Opp. Ashirvad Enclave, Canal Road, Bhimrad, Surat – 395007, Gujarat, India
Shipping & Returns Policy
1. Shipping Policy
Thank you for shopping at Fizora. We process shipments for domestic orders within India through reliable courier partners.
Order Processing. Orders are processed within 1–3 business days after payment confirmation (for prepaid orders). Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time. Delivery timelines vary based on location and courier partner, typically between 3–7 business days across India.
Shipping Charges. Shipping charges, if applicable, are displayed at checkout. Free shipping may be offered during promotional periods or on select orders.
Delivery Issues. If your order is delayed or lost due to courier issues, please contact our support team at fizora.official@gmail.com with your order details.
2. 7-Day Return & Exchange Policy
Due to the nature of food and beverage products, Fizora operates a strict exchange-only policy. Customers may request an exchange within 7 days from the date of delivery only if the product is physically damaged, defective, or incorrect.
To be eligible, your claim must include clear photos of the damaged or defective item, the order number, and a description of the issue, sent to fizora.official@gmail.com.
3. No Refund Policy
Fizora does not offer refunds under any circumstances. This includes but is not limited to:
- Change of mind after placing an order
- Incorrect product or quantity ordered
- Late delivery (unless the product is damaged)
- Partial usage of product
All eligible cases are handled strictly through exchange only.
If an online payment fails or an order is cancelled before dispatch, the captured amount, if any, is reversed to the original payment method as a payment reversal; this is a transaction reversal, not a product refund.
4. Non-Returnable Items
The following are not eligible for exchange unless they arrive damaged or defective:
- Opened or used products
- Products without proper photo evidence
- Products reported after the 7-day exchange window
5. How to Initiate an Exchange
- Email fizora.official@gmail.com with your Order ID.
- Attach clear photos of the damaged or defective product.
- Our team will verify your request within 48–72 hours.
- If approved, we will guide you through the exchange process.
6. Contact Us
Email: fizora.official@gmail.com
Phone: +91 82382 30330
Address: B-1, Square one Commercial, Opp. Ashirvad Enclave, Canal Road, Bhimrad, Surat – 395007, Gujarat, India